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HCS 325 Complete Class

Week One: Management and Leadership Roles and Functions

 

Details

Due

Points

Objectives 1.1  Recognize the roles of managers and leaders in the diversified health care industry.

1.2  Explain the four major functions of management to a health care setting.

1.3  Describe the role of building internal and external relationships in effective management.

 

 

Reading

Read the Week One Read Me First.

 

 

Reading

Read Ch. 1 of Health Care Management.

 

 

Reading

Read Ch. 9 of Health Care Management.

 

 

Reading

Read this week’s Electronic Reserve Readings.

 

 

Participation

Participate in class discussion.

 

4

Discussion Questions

Respond to weekly discussion questions.

 

2 Nongraded Activities and Preparation

Week Two Preparation

Begin working on the Week Two assignments.

 

  Learning Team Instructions

Week One Review

Review the Week One objectives and discuss any additional insights and questions that may have arisen.

 

  Individual

Roles and Functions Paper Write a 350- to 700-word paper that defines the roles and application of management functions used by today’s health care managers.

 

Address the following in your paper, based on this week’s readings:

 

·         The four major functions of management in a heath care setting

·         How these functions apply to managing others or even yourself in your current or previous job

·         The most important role for a health care manager and leader in the diversified health care industry

·         The most significant aspect related to health care management that you want to gain by taking this class

 

Cite at least three references, one of which may be your course textbook, to support your position.

 

Format your paper consistent with APA guidelines.

  10

 

 

 

 

Week Two: Organizational Structure

 

Details

Due

Points

Objectives 1   

1.1  Describe appropriate communication methods for managers of organizational models.

1.2  Identify organizational processes that support problem solving.

1.3  Explain the importance of teams in health care.

 

 

Reading

Read the Week Two Read Me First.

 

 

Reading

Read Ch. 3 of Health Care Management.

 

 

Reading

Read Ch. 4 of Health Care Management.

 

 

Reading

Read this week’s Electronic Reserve Readings.

 

 

Participation

Participate in class discussion.

 

4

Discussion Questions

Respond to weekly discussion questions.

 

2 Nongraded Activities and Preparation

Week Three Preparation

Begin working on the Week Three assignments.

 

  Learning Team Instructions

Week TwoReview

Review the Week Two objectives and discuss the insights and any questions you may have.

 

  Learning Team

Organizational Structure Presentation Audience and Action Plan, Part I Resource: Week Five Learning Team assignment:Organizational Structure Presentation

 

Consider the following scenario:

 

·         You are a manager of a large rehabilitation center that provides short-term care rehabilitation services on an inpatient and outpatient basis. Your center is proposing a new addition of long-term care services and, with this expansion, you must hire and train several new employees.

 

Identify the audience—for example, a board of directors or a new management team following an acquisition or a merger—for your final Learning Team presentation due in Week Five. Provide a rationale for your audience selection.

 

Develop an action plan for the final presentation. Determine which team members will be responsible for which deliverables and what process your team will follow to complete the assignment.

 

Submit your audience selection and action plan to the facilitator for approval.

 

Cite two to three references, one of which may be your course textbook, to support your position. You will use these references to complete your final presentation.

 

Format the reference list consistent with APA guidelines.

 

6 Individual

Effective Communication Paper Consider the following:

 

·         Workplace trends within and outside health care require employees to connect with an ever-widening array of coworkers, consultants, off-site employees, and other resources. Sharing knowledge is critical to any organization’s success, especially in the health care industry.

 

Write a 700- to 1,050-word paper in which you address the following questions:

 

·         Which organizational model best describes your organization or an organization with which you are familiar?

·         How does your organization currently share knowledge or involve employees in formulating solutions to problems?

 

Include the following in your paper:

 

·         The techniques that have been most effective for sharing information and ideas

·         The techniques that proved to be ineffective

·         How these techniques might be applied or modified in a health care work environment

·         How  technology might also affect this process

 

Cite a minimum of three references, one of which may be your course textbook, to support your position.

 

Format your paper consistent with APA guidelines.

 

6

 

Week Three: Administrative Processes

 

Details

Due

Points

Objectives 1   

1.1  Describe the steps related to the planning and organizing functions of management.

1.2  Describe the effects of controls used in health care management.

1.3  Explain the administrative process needed to track outcomes and improve quality and safety.

 

 

Reading

Read the Week Three Read Me First.

 

 

Reading

Read Ch. 5 of Health Care Management.

 

 

Reading

Read Ch. 6 of Health Care Management.

 

 

Reading

Read Ch. 7 of Health Care Management.

 

 

Reading

Read Ch. 8 of Health Care Management.

 

 

Reading

Read this week’s Electronic Reserve Readings.

 

 

Participation

Participate in class discussion.

 

4

Discussion Questions

Respond to weekly discussion questions.

 

2 Nongraded Activities and Preparation

Week Four Preparation

Begin working on the Week Four assignments.

 

  Learning Team Instructions

Week Three Review Review the Week Three objectives and discuss the insights and any questions you may have.

 

 

  Learning Team

Organizational Structure Presentation Communication Methods Write a 350- to 700-word paper in which you address the effects of organizational structure on communication regarding the following scenario:

 

·         You are a manager of a large rehabilitation center that provides short-term care rehabilitation services on an inpatient and outpatient basis. Your center is proposing a new addition of long-term care services and, with this expansion, you must hire and train several new employees.

 

Include the following points in your response:

 

·         What are appropriate communication methods for managers within this organization?

·         What is the importance of these communication methods within this organizational structure?

·         What internal relationships must be considered?

·         What external relationships must be considered?

 

Format paper consistent with APA guidelines.

 

Note. Your Learning Team will also use this information to complete the Organizational Structure Presentation due in Week Five.

 

4 Learning Team

Organizational Structure Presentation Formal Bibliography

  Resources: Reference and Citation Examples and the Reference and Citation Generator at the Center for Writing Excellence 

 

Submit a formal biography containing five to seven references to be used in the Organizational Structure Presentation due in Week Five.

 

·         Format the reference list consistent with APA guidelines.

 

2 Individual

Importance of Teams

  Resources: The Five Step Planning Process covered in class and the SampleBusiness Proposal at the Center for Writing Excellence

 

Consider the following scenario:

 

·         As the manager of a busy call center in a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction .

 

Write a 700- to 1,050-word proposal, using the Five Step Planning Process, that describ es how you might improve efficiency and customer service in your department by focusing on teamwork.

 

Address the following in your proposal:

 

·         Why teams are essential to health care

·         How teams are used in other industries, such as aviation, auto racing, the military, and so on

·         How lessons from other industries might be applied in health care

·         Which organizational processes support problem solving

 

Cite three references, one of which may be the course textbook, to support your position.

 

Format your proposal consistent with APA guidelines.

 

10

 

 

 

 

Week Four: Motivation and Conflict Management

 

Details

Due

Points

Objectives 1   

1.1  Describe motivational methods needed to influence organizational change.

1.2  Discuss the role of the manager in relation to conflict management.

1.3  Identify effective conflict resolution management.

 

 

Reading

Read the Week Four Read Me First.

 

 

Reading

Read Ch. 10 of Health Care Management.

 

 

Reading

Read Ch. 11 of Health Care Management.

 

 

Reading

Read Ch. 12 of Health Care Management.

 

 

Reading

Review Ch. 5 (sections 5.6.3 “Symptoms of Intradepartmental Conflict” and 5.6.4 “Resolving Intradepartmental Conflict”) of Health Care Management.

 

 

Reading

Read this week’s Electronic Reserve Readings.

 

 

Participation

Participate in class discussion.

 

4

Discussion Questions

Respond to weekly discussion questions.

 

2 Nongraded Activities and Preparation

Week Five Preparation

Begin working on the Week Five assignments.

 

  Learning Team Instructions

Week Four Review Review the Week Four objectives and discuss the insights and any questions you may have.

 

 

  Learning Team

Organizational Structure Presentation Action Plan, Part II Continue working on the Organizational Structure Presentation due in Week Five.

 

Submit an updated action plan for the final presentation that describes the steps you have completed since Week Two as well as the steps you have yet to complete. Determine which team members are responsible for which deliverables.

 

Summarize , in approximately 350 words, the process you used.

 

Address the following in your summery:

 

·         What worked well?

·         What challenges did you encounter?

·         How did you overcome those challenges?

·         What would you do differently if you had the opportunity? Why?

 

7 Individual

Motivational Methods Paper

  Consider the following scenario:

 

·         Within your organization, upper management has decided that your department must be downsized, and it is up to each manager to begin preparing his or her team for the changes. One of the changes to be addressed involves motivational techniques. As manager, you must research and understand various motivational methods to lead and implement change within your area.

 

Write a 1,050- to 1,400-word paper in which you discuss the motivational methods you would use when having to introduce such a significant change to your organization.

 

Address the following:

 

·         Which three motivational methods would you, as a manager, apply?

·         What theoretical concepts from your reading support the points you are making?

 

Cite a minimum of three outside sources to support your position.

 

Format your paper consistent with APA guidelines.

 

15

 

Week Five: Challenges in Today’s Health Care Industry

 

Details

Due

Points

Objectives 1   

1.1  Examine ethical challenges for health care managers.

1.2  Describe environmental influences that relate to the health care industry.

 

 

Reading

Read the Week Five Read Me First.

 

 

Reading

Read Ch. 2 of Health Care Management.

 

 

Reading

Read this week’s Electronic Reserve Readings.

 

 

Participation

Participate in class discussion.

 

4

Discussion Questions

Respond to weekly discussion questions.

 

2 Learning Team

Week Five Review Review the Week Five objectives and discuss the insights and any questions you may have.

 

 

  Learning Team

Organizational Structure Presentation Consider the following scenario:

 

·         You are a manager of a large rehabilitation center that provides short-term care rehabilitation services on an inpatient and outpatient basis. Your center is proposing a new addition of long-term care services and, with this expansion, you must hire and train several new employees.

 

Develop a 12- to 15-slide Microsoft® PowerPoint® presentation on the organizational structure of the rehabilitation center described in the scenario above. Create the presentation for the audience you selected in Week Two.

 

·         For assistance with this type of assignment, review these resources.

 

Address the following in your presentation:

 

·         The effects of organizational structure on communication

 

o    What are appropriate communication methods for managers within this organization?

o    What is the importance of these communication methods within this organizational structure?

o    What internal relationships must be considered?

o    What external relationships must be considered?

 

·         The steps involved in organizational planning and functions of management

 

o    What steps are used to plan and implement change within the organization?

o    How might these steps be applied to the scenario?

 

·         Strategies and methods needed to influence organizational change and to minimize conflict

 

o    What are strategies that might be used to bring about change in the organization?

o    How might strategies be used to prevent or to minimize conflict?

o    What strategies might be applied if conflict does arise?

o    What is the manager’s role in conflict management?

 

·         The ethical issues considered important in today’s health care organization

 

o    How might ethical issues alter your way of conducting change in the organization?

 

·         The effects of financial and human resource management controls

 

o    How might financial and human-resource control issues affect your decision-making process?

 

·         The analysis of the administrative process needed to track outcomes and improve quality

 

o    What environmental influences related to health care may affect outcomes and quality within the organization?

o    How will the implemented change be tracked or evaluated?

 

List major points in the slides. Include detailed explanations in the speaker notes section that correlate to each point.

 

Include videos, audio, photos, diagrams, or graphs as appropriate.

 

Include at least five to seven references to support your presentation.

 

Format your presentation consistent with APA guidelines.

 

10

 

 

 

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