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You are the Operations Manager of a medium-sized Australian company, NatureCare Products, based in B

Assessment Task 2 Instructions
Carefully read the following:
You are the Operations Manager of a medium-sized Australian company, NatureCare Products, based in Brisbane. The company commenced business in 1996, and manufactures eco-friendly, high quality beauty skin care products.
The business was established to cater for a growing demand for skin products that contain ecofriendly and natural ingredients. There is also an emphasis on eco-friendly packaging. The company makes all its products in a small factory.
The company sells its products direct to a chain of health food shops across Australia, as well as online through its own web site. Products ordered online are shipped directly to customers from the factory. Products provided to health food shops are provided to the health food shop distributor who then distributes the products to all its stores. The relationship with the chain of health food shops is a long-standing one (ten years).
The company targets customers that want high quality, eco-friendly products. Market research has identified that around 70% of their customers are professional women aged 25 to 55.
NatureCare Products’ strategic priorities focus on business diversification and growth. They aim to increase their market share by 10%, and to expand the existing product range to attract more customers.
At a recent board meeting, the two company shareholders and the CEO discussed options for expanding the business, including establishing a chain of retail outlets. The idea is to initially set up one retail outlet in central Sydney, Brisbane and Melbourne. Products will continue to be made in the company’s factory and shipped to the retail outlets.
The CEO has asked you to investigate this, undertaking a risk analysis on establishing a chain of retail outlets. The CEO and shareholders are keen to get the business expansion started as soon as possible, so you need to get your risk management plan in place immediately.
Currently the company employs the following staff: Accounts Manager, Marketing Manager,
Marketing Assistant, Sales Manager, four customer service representatives, Office Manager and Administration Assistant, Operations Manager, as well as the CEO and two shareholders as indicated above.
The company currently has a Risk Management Policy and Procedures in place that incorporates the AS/NZS ISO31000:2009 Risk Management Principles and Guidelines.
Complete the following activities:
1. Develop a risk briefing report.
Review the case study information provided to you, as well as the company’s risk management policy and procedures to determine the scope of the risk management process required.
Use the internet to search for relevant information on risk management standards.
You should also review the recent Team Meeting Minutes on the business expansion project to inform your report.
Use the Risk Briefing Report Template to guide your work.
Your report will be sent to the CEO for initial feedback and then you will meet with your team to brainstorm further risks associated with the business expansion project.
Your report should include the following:
• Introduction, including the purpose of the risk analysis
• The scope of the risk management process, any risks that may apply to the scope, and objectives and critical success factors for the area included in the scope
• Give also an outline of the risk management process as per the organisation’s policy and procedure, as well as how the organisation’s process aligns with the risk management standards as identified in the link provided to you.
• A PESTLE analysis identifying the key factors that impact on the environment in which NatureCare Products operates and their relevance to the risk management process. You should also use this analysis to identify important factors that may influence consumer needs and desires as part of analysis of external stakeholders, as well as to inform the key risks you identify below.
• You are also required to identify at least five risks identified with the expansion, and at least one potential risk treatment option for each of the risks you identify.
• Identification and analysis of internal and external stakeholders and the issues they may have that are likely to impact on the risk management process.
• An analysis of the strengths and weaknesses of the company’s existing retail approach namely, online and through health food shops.
• Analysis of critical success factors, goals or objectives for the business expansion project.
2. Prepare a draft of an email to be sent to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should provide a brief overview of the risk management project, introduce and summarise the contents of the attachment, and seek their feedback and approval to move forward with the project.
Attach your risk briefing report to the email.
Your assessor will respond to your email draft in the role of the CEO, providing you with feedback and approval to proceed.
3. Prepare a draft of an email to be sent to your team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should invite the team to participate in a meeting to brainstorm risks associated with the company’s proposed expansion.
Your email should briefly explain the purpose of the meeting and advise of the date and time for the meeting (your assessor will advise you of the date and time and also provide you with the email addresses of the two students who will be your team).
The meeting is to run for approximately 30 minutes.
4. Conduct team meeting
After giving a short introduction, present to your team the risks that you have identified, as well as the treatment measures you have selected. Refer to your Risk Briefing Report and share your ideas, encouraging the meeting attendees to share theirs.
Steer this discussion into a brainstorming session.
Take paper and pen with you, or use a whiteboard, to jot down ideas as they are given.
At the meeting, you are required to:
• Clearly explain the risk management process as per the organisation’s policy and procedure.
• Discuss the risks you have identified and potential risk treatments
• Seek ideas from the team about risks involved in the business expansion, as well as treatment measures.
• Agree on the most important risks that should be included in the risk management plan, as well as suitable risk treatments. At least five must be identified.
During the meeting, you will need to demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding
Close the meeting by thanking the participants for attending.
5. Develop a Risk Management Plan
The final part of the assessment task requires you to develop a risk management plan using the Risk Management Plan Template.
Your risk management plan should include:
• The risks you have identified based on your research and brainstorming session. You must include at least five risks.
• An assessment of the likelihood of the risk occurring, as well as the severity of the risk should it occur.
• Identification of at least one suitable treatment measures for each of the five risks Priority rating (high, medium or low) to show the order in which risks must be treated.
• A risk action plan that sets out for each risk including:
o Risk description
o Impact of risk o Recommended actions o Resource requirements o Timelines o Responsibilities o Monitoring processes
6. Prepare a draft of an email to be sent to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
The email text should include the following:
• Summary of the purpose of the Risk Management Plan
• An outline of the risks most likely to occur in relation to the business expansion project.
• Why you believe the identified treatment strategies for each of the risks will be effective in ensuring risks are minimised or do not occur.
Attach your risk management plan to the email.
Assessment Task 2 Checklist
Student’s name:
Did the student: Completed successfully Comments
Yes No
In the risk briefing report, provide an overview of the risk management project, including how the project will be carried out in accordance with the organisation’s Risk Management Policy and
Procedure, as well as how the process aligns with the risk management standards?
In the briefing report, include the scope of the risk management process, any risks that may apply to the scope, and objectives and critical success factors for the area included in the scope
In the briefing report, provide a PESTLE analysis for NatureCare Products including identification of key factors that impact on the environment in which NatureCare Products operates and their relevance to the risk management process?
In the briefing report, identify and analyse internal and external stakeholders and the issues they may have that are likely to impact on the risk management process?
In the briefing report, review and describe the strengths and weaknesses of the company’s existing business approach?
In the briefing report, document critical success factors, goals or objectives of the project?
In the email to the CEO, seek feedback on, as well as obtain support for the risk management project?
Invite the team via email to participate in the brainstorming meeting to identify risks and treatments?
At the meeting, clearly explain the risk management process as set out in the organisation’s Risk Management Policy and Procedures?
At the meeting, seek input from the team through brainstorming on possible risks and potential risk treatment?
Demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding
In the risk management plan, document all the risks identified through research and consultation?
In the risk management plan, determine the likelihood of the risk occurring, as well as the severity of the risk should it occur?
In the risk management plan, evaluate risk priority and order of likelihood of occurring from most likely to unlikely?
In the risk management plan, identify strategies for the treatment or control of the risk if it occurs?
In the risk management plan, include an action plan that includes:
• Risk description
• Impact of risk
• Recommended actions
• Resource requirements
• Timelines
• Responsibilities
• Monitoring processes?
Task Outcome: Satisfactory • Not Satisfactory •
Assessor signature
Assessor name
Date
Assessment Task 3 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
• I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
• I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
• I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
• I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
• My performance in this assessment task has been discussed and explained to me. • I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Assessment Task 3: Risk implementation project
Task summary
This assessment task requires you to implement a control measure from the risk management plan, as well as monitor and report on actions arising.
This assessment is to be completed in the simulated work environment in the RTO.
Required
• Computer and Microsoft Office
• Access to the internet
• Customer Survey Results Memo
• Sales Data Analysis Memo
• Staff Survey Results Memo
• Performance Review Results Memo
Timing
Your assessor will advise you of the due date of these submissions.
Submit
• Draft of an email with staff training report attached.
• Draft of an email to the staff members who will undergo training.
• Draft of an email with risk monitoring report attached.
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 3 Instructions
Carefully read the following information:
Assume that one of the risks that you identified in your risk management plan was the inability to attract sufficiently qualified and knowledgeable staff to manage the new retail stores and that the risk treatment identified is to invest in the training and development of existing staff to fulfil this role, at least in the short term.
It has been identified that at least two of the existing customer service representatives are interested in taking on this new role. Neither of the two customer service representatives have managerial skills nor knowledge, but they both have excellent company and product knowledge, as well as customer service skills.
Complete the following activities:
1. Write a report on staff training options
Review the case study information and then research a range of potential training options for the customer service representatives, including both on and off the job options. Identify at least three suitable options.
Then develop a short report outlining your recommended option/s for the training, including a rationale for each recommendation.
Include the details of each recommended training option, including a summary of the training to be provided and outcomes, location, costs and duration as applicable.
Save this document as Staff Training Report.
As a guide, your staff training report should be 1 to 2 pages long.
2. Prepare a draft of an email to be sent to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and seek their feedback and approval to move forward with the project.
Attach your staff training report to the email.
The CEO (Assessor) will respond to your email draft providing comments and approval to proceed with the training course that they select from your report.
3. Prepare a draft of an email to be sent to the staff members who will undergo training (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the training that they will participate in. Provide all the necessary details of the training for the staff member.
It is six months later, and you are monitoring the implementation of this risk treatment to ensure sufficient qualified staff. Assume also that both managers participated in a formal, nationally recognised course in management which they completed over the last six months.
You have been provided with the following information by your team, which you will use to monitor the implementation of the action plan:
• The new Human Resources Manager has provided you with performance review information for the two Managers, as well as a staff survey conducted to assess employee satisfaction.
• The Marketing Manager has provided you with sales analysis for the last six months, as well as a memo about a recent customer survey.
4. Write a risk monitoring report.
In order to monitor the implementation of your action plan you are required to review the following documents:
• Customer Survey Results Memo
• Sales Data Analysis Memo
• Staff Survey Results Memo
• Performance Review Results Memo
Develop a risk monitoring report that provides a summary of the data provided to you and document what the data shows in relation to the effectiveness of the action plan.
Identify any additional risk control measures, which you believe should be put in place as relevant.
Your report should be 1 to 2 pages long.
5. Prepare a draft of an email to be sent to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment.
Attach your risk monitoring report to the email.
Assessment Task 3 Checklist
Student’s name:
Did the student: Completed successfully Comments
Yes No
Demonstrate the ability to implement the risk management action plan by identifying appropriate training programs for staff?
Demonstrate the ability to implement the risk management action plan through advising staff of the training that they will participate in?
Demonstrate the ability to monitor the action plan through reporting on the outcomes of staff training?
Demonstrate the ability to monitor action plan through giving recommendations on future actions?
Task Outcome: Satisfactory • Not Satisfactory •
Assessor signature
Assessor name
Date
Assessment Task 4 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
• I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
• I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
• I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
• I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
• My performance in this assessment task has been discussed and explained to me. • I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
AIA-BSBRSK501-AT4-V2018.1 1
Assessment Task 4: Risk management process evaluation report
Task summary
In this assessment task, you are required to answer a number of questions in order to evaluate the risk management process that you completed in the last two assessment tasks.
You are also required to set up logical folders and store all the documents that you have created for this assessment task.
This assessment is to be completed in the simulated work environment in the RTO.
Required
• Access to textbooks/other learning materials
• Computer with Microsoft Office and internet access
• Risk Management Policy and Procedures
Timing
Your assessor will advise you of the due date of these submissions.
Submit
• Draft of an email with risk management evaluation report and screen shot attached.
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Assessment Task 4 Instructions
Complete the following activities:
1. Develop a risk management evaluation report
This assessment task requires you to evaluate and report on the risk management process that you have completed in the previous two assessment tasks.
Review all of the following questions and prepare a short report of approximately 1 to 2 pages that addresses each question.
A. Evaluate the overall risk management process.
• Was it easy or difficult to identify risks?
• Was staff input (at the meeting) helpful?
• How confident are you that all the risks have been identified?
B. Consider whether the process indicated in the NatureCare Products’ current Risk
Management Policy and Procedures is sufficient to guide the risk management process used for the business expansion project. Explain why or why not.
C. Explain whether the principles of risk management in the NatureCare Products risk management policy and procedure is consistent with AS/NZS ISO31000:2009 Risk Management Principles and Guidance.
D. What changes would you recommend to the risk management process.
2. Take a screen shot of all of your folder and files.
You are required to demonstrate that you can file all of your records in a logical structure.
Ensure that you have an overall folder, as well as sub folder for each assessment task.
All of the documents you have submitted for this unit should be correctly named and filed, as set out on page 3 of this document.
The screen shot should show all the folders, sub-folders and documents.
3. Prepare a draft of an email to be sent to your assessor.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments.
Attach your risk management evaluation report and screen shot to the email.
Assessment Task 4 Checklist
Student’s name:
Did the student: Completed successfully Comments
Yes No
In the evaluation report, evaluate the risk management process by providing clear and relevant answers to all questions?
In the evaluation report, provide recommendations for changes to the risk management process based on the evaluation?
Set up logical folders and store all documents (created and provided as part of assessment tasks) within these folders?
Task Outcome: Satisfactory • Not Satisfactory •
Assessor signature
Assessor name
Date

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